Exchange Policy

If a problem arises, it's unnecessary to send long, usually exaggerated emails when photos can be sent to us with a short message requesting help. We really appreciate patients remain friendly toward our sales staff who are not directly responsible for the plants you've purchased. They are on your side when reaching out to nursery managers to create the fairest solution for each individual's case.

In instances where exchanges are requested, The Clone Conservatory can help those who remain calm, respectful and honest. In other words, we do not help anyone who is demanding or rude, nor anyone making false accusations not represented by photos.